Shipping policy

At Bennouar, we are committed to providing a reliable and transparent shipping experience for all customers. Please read this Shipping Policy carefully before placing an order.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. ORDER PROCESSING

All orders are subject to product availability, payment verification, security screening, and order approval.

Orders are generally processed within 1–5 business days following successful payment authorization.

During periods of high demand, promotional events, seasonal sales, holidays, or unforeseen operational circumstances, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

Once an order has entered processing, it may no longer be modified, canceled, or adjusted.

2. SHIPPING DESTINATIONS

Bennouar currently ships to multiple countries worldwide.

Shipping availability may vary depending on:

  • Destination country
  • Customs regulations
  • Carrier restrictions
  • Geopolitical circumstances
  • Local import requirements

We reserve the right to suspend or discontinue shipping services to specific regions without prior notice.

3. SHIPPING TIMES

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Typical delivery estimates may range between:

  • Domestic Orders: 3–10 business days
  • International Orders: 5–20 business days

Actual delivery times may vary depending on:

  • Customs clearance procedures
  • Carrier performance
  • Weather conditions
  • Peak shipping periods
  • Public holidays
  • Local delivery infrastructure
  • Force majeure events

Delivery estimates begin after order processing has been completed.

4. SHIPPING COSTS

Shipping charges are calculated during checkout and may vary depending on:

  • Delivery location
  • Shipping method selected
  • Order value
  • Product dimensions
  • Package weight

Any applicable shipping fees will be clearly displayed prior to final payment confirmation.

Shipping charges are non-refundable unless otherwise required by law.

5. TRACKING INFORMATION

When available, customers will receive tracking information via email once their order has been shipped.

Tracking updates are provided directly by the shipping carrier.

Customers acknowledge that:

  • Tracking information may take several days to update.
  • Tracking events may occasionally be delayed.
  • Certain destinations may offer limited tracking visibility.

Bennouar is not responsible for carrier tracking inaccuracies.

6. DELIVERY DELAYS

While we strive to ensure timely delivery, delays may occur for reasons beyond our control.

These reasons may include:

  • Customs inspections
  • Transportation disruptions
  • Severe weather conditions
  • Carrier operational issues
  • High shipping volumes
  • National holidays
  • Security inspections
  • Supply chain interruptions

Delivery delays do not automatically qualify customers for refunds, compensation, chargebacks, or order cancellations.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

For international shipments, customers may be responsible for:

  • Import duties
  • Customs fees
  • Value-added taxes (VAT)
  • Government-imposed charges
  • Clearance fees

These charges are determined by the destination country’s authorities and are not controlled by Bennouar.

Customers are solely responsible for complying with local import regulations and paying any applicable fees.

Failure to pay customs charges may result in:

  • Delivery delays
  • Shipment refusal
  • Package destruction
  • Package return

Any resulting fees may be deducted from any eligible refund.

8. INCORRECT SHIPPING INFORMATION

Customers are solely responsible for providing accurate and complete shipping information.

Bennouar shall not be liable for:

  • Failed deliveries
  • Delayed deliveries
  • Lost shipments
  • Additional carrier charges

resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment can occur.

9. LOST PACKAGES

A package shall not be considered lost until a reasonable investigation has been completed with the shipping carrier.

If a package is confirmed lost by the carrier, Bennouar may, at its sole discretion:

  • Issue a replacement shipment
  • Provide store credit
  • Issue a refund

Customers may be required to cooperate with investigations and provide supporting information.

10. STOLEN PACKAGES

Once tracking information indicates successful delivery to the address provided by the customer, responsibility for the package transfers to the recipient.

Bennouar is not responsible for:

  • Stolen packages
  • Missing packages after delivery
  • Theft occurring at delivery locations
  • Unsecured delivery environments

Customers are encouraged to use secure delivery addresses whenever possible.

11. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is refused by the customer or deemed undeliverable due to circumstances beyond Bennouar’s control, the customer may be responsible for:

  • Return shipping fees
  • Customs charges
  • Handling fees
  • Carrier penalties

These costs may be deducted from any eligible refund.

12. PARTIAL SHIPMENTS

In certain situations, orders may be shipped in multiple packages.

This may occur due to:

  • Inventory availability
  • Warehouse locations
  • Product sourcing requirements
  • Shipping optimization procedures

Customers may receive multiple tracking numbers for a single order.

No additional shipping fees will be charged unless clearly disclosed at checkout.

13. RISK OF LOSS

Risk of loss and ownership of products transfer to the customer upon delivery of the shipment to the carrier or upon delivery to the destination address, depending on applicable laws and regulations.

Customers assume responsibility for packages after successful delivery confirmation.

14. FORCE MAJEURE

Bennouar shall not be held responsible for shipping delays, delivery failures, or fulfillment interruptions resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • War
  • Civil unrest
  • Government actions
  • Labor strikes
  • Transportation disruptions
  • Epidemics
  • Pandemics
  • Cybersecurity incidents
  • Carrier failures

15. ORDER CANCELLATIONS

Once an order has entered processing or fulfillment, cancellation requests cannot be guaranteed.

Customers wishing to cancel an order should contact customer support immediately after placing their order.

Cancellation approval remains entirely at Bennouar’s discretion.

16. POLICY UPDATES

Bennouar reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

17. CONTACT INFORMATION

For any shipping-related inquiries, customers may contact Bennouar through the contact information provided on our website.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety.